We work hard to make sure that every purchase you make leaves you completely satisfied with not only the quality of the items but also the quality of the service. If for any reason you are dissatisfied with the quality of the item or service then please give us a call at 703.383.1414 or email us at firstname.lastname@example.org. If you are still not satisfied with your purchase please return your item within 2 weeks for a full or partial refund.*
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
*Bullion Sales (Gold, Silver, and Platinum) are non-refundable due to the value of bullion investments being so heavily dependant on the fluctuating market value for their respective precious metals.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
US Shipping Rates: Any domestic orders will have a flat $5 shipping rate regardless of the number of items or weight.
International Shipping Rates: Shipping rates for items we sell internationally are weight-based and will be calculated at the checkout page.